Frequently Asked Questions

Delivery Champs Frequently Asked Questions

General Information

What is Delivery Champs?

Delivery Champs is a cutting-edge food delivery app of Pakistan that connects you with your favorite local restaurants, allowing you to order delicious meals and have them delivered straight to your doorstep.

 

How does Delivery Champs work?

Browse Restaurants: Open the app, enter your location, and browse through a variety of local restaurants.

 

Place Your Order: Select your desired dishes, customize your order, and proceed to checkout.

 

Payment: Complete the payment securely through the app using various payment methods and COD ( cash on delivery is also available).

 

Track Your Delivery: Sit back and relax as you track your order in real-time until it reaches your doorstep.

 

Where is Delivery Champs available?

Delivery Champs is currently available in Sheikhupura & Chiniot. We are continually expanding to new locations to bring the best local flavors to your doorstep.

 

Ordering Process

How can I place an order?

Open the App: Download and open the Delivery Champs app on your smartphone.

 

Enter Location: Enter your delivery address to view a list of nearby restaurants.

 

Choose Your Meal: Browse through the menu of your preferred restaurant, select your items, and add them to your cart.

 

Checkout: Review your order, add any special instructions, and proceed to checkout.

 

Payment: Choose your preferred payment method and complete the transaction.

 

Can I schedule a future delivery?

We are developing this feature and soon you will be able to schedule a delivery for a future date and time during the checkout process. This feature will be perfect for planning meals in advance or for special occasions.

 

Is there a minimum order amount?

The minimum order amount may vary by restaurant. Please check the specific restaurant details in the app for information on minimum order requirements.

 

Delivery

How can I track my delivery?

Once your order is confirmed, you can track the delivery in real-time through the app. You'll receive updates on the status of your order and the estimated time of arrival.

 

What if there is an issue with my delivery?

If you encounter any issues with your delivery, such as missing items or delayed delivery, please contact our customer support team through the app. We're here to assist you and ensure a positive experience.

 

Account and Payments

How can I update my account information?

You can update your account information, including your delivery address and payment details, in the "Profile" section of the app.

 

What payment methods are accepted?

Delivery Champs accepts various payment methods, including credit/debit card and cash on delivery. You can select a payment methods in the cart before placing order.

 

Is it safe to use my credit card on Delivery Champs?

Yes, your financial information is securely processed, and we use encryption technology to ensure the safety of your transactions. Your privacy and security are our top priorities.

 

Promotions and Discounts

How can I apply a promo code?

During the checkout process, you'll find a field to enter your promo code. Simply enter the code, and the discount will be applied to your order.

 

Contact Us

How can I reach customer support?

If you have any questions, concerns, or issues, you can contact our customer support team through email or phone on the below given contact details.

Helpline 1 : +92 300 8828325
Helpline 2 : +92 301 8993079
Support Email: support@deliverychamps.pk