Privacy Policy

Welcome to delivery champs!

Privacy Policy

Delivery Champs ("we", "our", or "us") operates the website and mobile application DeliveryChamps.pk. We value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your data when you use our platform.

1. Information We Collect

We collect the following types of information:

  1. Personal Information
    • Name
    • Email Address
    • Phone Number
    • Delivery Address
    • Payment Information (processed securely via third-party providers)
  2. Device and Technical Data
    • Operating system
    • IP address
    • Browser type
    • Mobile device identifiers
  3. Order & Transaction Details
    • Order history
    • Restaurant preferences
    • Payment method (not card details—handled via secure payment gateways)

2. How We Use Your Information

We use your data to:

  • Facilitate order processing and delivery
  • Notify you of order status and promotions
  • Improve platform functionality
  • Comply with legal obligations
  • Prevent fraud and misuse

3. Sharing of Information

We only share your information with:

  • Delivery personnel for accurate delivery
  • Payment gateways (e.g., JazzCash, Easypaisa, card processors)
  • Legal authorities when required under law
  • We do not sell your personal data to third parties

4. Cookies and Tracking Technologies

We use cookies and analytics tools to enhance your browsing experience, analyze user behavior, and serve personalized offers.

5. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined, unless a longer retention period is required by law.

6. User Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Opt-out of promotional emails and SMS

You can exercise these rights via support@deliverychamps.pk.

7. Data Security

We implement SSL encryption, firewalls, and access controls to protect your personal data.

8. Changes to this Policy

We reserve the right to update this policy. Continued use after changes implies acceptance.

10. Contact

For privacy-related inquiries, please contact:
📧 support@deliverychamps.pk

Refund Policy

At Delivery Champs, customer satisfaction is our priority. We provide transparent refund guidelines in alignment within industry.

1. Eligibility for Refunds

Refunds may be considered in the following scenarios:

  • Order cancelled before preparation
  • Payment charged but order not placed
  • Restaurant closed or unable to fulfill the order

2. Non-Refundable Scenarios

Refunds will not be issued for:

  • Change of mind after order confirmation
  • Delays caused by traffic or weather
  • Dissatisfaction with taste or portion (subjective)
  • Customer not reachable or absent at delivery location

3. Refund Process

If eligible, please contact us within 30 minutes of receiving the order through:

Once validated, refunds are processed through the original payment method within 7–10 working days. In cases of cash-on-delivery, compensation may be issued as DeliveryChamps credit or one discount voucher.

4. Order Cancellation

Orders can only be cancelled within 2 minutes of placement. After this, the restaurant may have begun preparation, and refunds may not be possible.

5. Dispute Resolution

If you're unsatisfied with the resolution, your case can be escalated to our quality assurance team for final review.

6. Contact for Refunds

📧 support@deliverychamps.pk
📱 +92 322 7932810